Need a hand? Email us.
Write to contact@nevuapp.com. A real person reads every message, and we usually reply within a few days. If something went wrong, tell us what you were doing and what you saw.
Common Questions
How does one subscription cover my household?
When anyone in your household subscribes to Home Plate Premium, everyone in that household gets Premium too. It's tied to the household, not to one phone, so nobody else needs to pay. If you join a household that already has Premium, you get it too once you've joined.
How do I invite someone?
In the app, go to Profile → Household → Invite Someone. Send them the link. When they open it, it takes them to the App Store if they don't have Home Plate yet, then straight into your household.
How do I cancel my subscription?
On your iPhone, open Settings → your name → Subscriptions, choose Home Plate, and tap Cancel Subscription. You keep Premium until the end of the period you've paid for. Only the person who subscribed can cancel it.
How do I restore a purchase?
In the app, go to Profile → Restore Purchases. Make sure you're signed in to the App Store with the Apple ID you used to subscribe.
How do I turn AI Help on or off?
In the app, go to Profile and use the AI Help switch. With it on, you can log meals by photo, voice or a quick line of text, and plans are tuned for each person. With it off, everything else still works. The AI never sees anyone's name, phone number or email. Our Privacy Policy lists exactly what it does see.
How do I delete my account?
In the app, go to Profile → Delete Account. This deletes your account and your data. If you're the only adult in your household, the household is deleted too. Deleting your account doesn't cancel an App Store subscription, so cancel that first in your iPhone's Settings → your name → Subscriptions.
More detail lives in our Privacy Policy and Terms.